Legal Document

Refund Policy

Last updated: October 2026

Regarding Digital Goods

Aurex Solutions provides intangible, digital goods. Due to the nature of these products, refunds are only processed under specific and verifiable circumstances.

1. Non-Refundable Scenarios

Successful Downloads: If the transaction is approved and the ZIP file has been successfully downloaded from your dashboard.
Item Functions as Described: If the provided asset matches the description and preview shown before purchase.
Technical Limitations: We do not issue refunds if you are unable to use the product due to a lack of technical knowledge or incompatible software environments on your end.

2. Eligible Refund Conditions

Payment Errors: If an amount was deducted from your account, but the order was rejected or could not be processed on our platform.
Corrupted Files: If the provided digital file is incomplete or severely corrupted, and a replacement cannot be provided.

3. Processing Time

If your refund request is valid and approved, the amount will be credited back to the original UPI ID or bank account used during the transaction within 5-7 business days.